Zoom Etiquette: A Checklist for Managers and Teams
Jun 01, 2020
When I graduated from The Protocol School of Washington, I named my first company Real-World Etiquette. I still think it's a good name. But it turns out not everyone could spell etiquette -- and the new college grads I was serving weren't all that...
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How to Be More Productive Without Turning into a Robot
Jan 20, 2020
I decided this year instead of making resolutions, I would start by building (even) better habits. Somehow habit-building seemed more doable. I had also read recently that if you want great results, habits are the building blocks. So for $24.95 I...
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What Are Your Email Pet Peeves?
Nov 11, 2019
We all have them. Taken together, they become not only humorous but eye-opening. Clearly we all want others to respect our time—and us. In that spirit, I've come up with this quick list of 15 email pet peeves. Which ones are on your list?
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When Someone Won't Take No for an Answer
Nov 04, 2019
You don't have to cave. You don't have to get upset. But you may have to stand taller and be firmer than you're used to. Spoiler alert: It's worth it. The 7 tips I'm about to share came straight out of personal experience. So I know they work. I...
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How to Say No Politely
Oct 21, 2019
Do you ever find yourself wanting to get out of an invitation? Or an obligation? One night before dinner, on my parents' last night in town, my dad was lamenting that he and my mother had received an invitation with the dreaded words "black tie."
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Sorry vs. Thank You
Sep 09, 2019
First, I can't thank you enough for allowing me the summer off. But more about that in a moment. Today's post is about the subtle difference our language can make. And though the lesson took place in a business realm, you may find it also applies to...
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