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A Culture of Leadership Starts with These 7 Leadership Traits

A Culture of Leadership Starts with These 7 Leadership Traits

Oct 19, 2020

Every manager needs to know two things about a culture of leadership: (1) It makes all the difference to your company performance and (2) It starts at the top.

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Improving Customer Service: 5 Keys to Increasing Customer Satisfaction

Improving Customer Service: 5 Keys to Increasing Customer Satisfaction

Oct 12, 2020

For companies with a customer-centric culture, improving customer service isn't just a goal—it's a decision. They know the benefits of improving customer service are too good to pass up:  more repeat business loyal fans who recommend their friends...

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The Leader's Guide to Workplace Civility and a Respectful Workplace

The Leader's Guide to Workplace Civility and a Respectful Workplace

Oct 05, 2020

Do you work in a respectful workplace or one that's merely civil? No judgment if your workplace is neither one—there's a fair amount of stress and workplace incivility going around right now. But as a leader, you can change this. No matter how you...

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10 Best Podcasts on Leadership for CEOs

10 Best Podcasts on Leadership for CEOs

Oct 02, 2020

As a leader, you are positive, empowering and inspiring. You value the people you lead, and you motivate and encourage your team to perform better (and be better) each day. This requires you to learn and grow, self-reflect, and invest constantly in...

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How to Lay Off Employees with Compassion and Class (and Less Stress)

How to Lay Off Employees with Compassion and Class (and Less Stress)

Sep 28, 2020

Very few managers think about how to lay off employees until it suddenly becomes necessary. But by then it's often too late—not for laying off employees but for handling it effectively; i.e., with professionalism, compassion and class. But it can be...

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Increasing Productivity: 15 Expert Tips to Share With Your Team

Increasing Productivity: 15 Expert Tips to Share With Your Team

Aug 17, 2020

The first step to increasing productivity is to determine how it should be measured. This will depend, of course, on your industry and job function. More about this in a moment. But regardless of how you measure productivity, there's something...

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9 Signs You’re a Micromanaging Boss

9 Signs You’re a Micromanaging Boss

Aug 10, 2020

Would you rather be a micromanaging boss or have a micromanaging boss? You don't have to settle for either one. Not even when managing (or being managed) remotely.

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Workplace Etiquette Without the Attitude [11 Tips for Managers]

Workplace Etiquette Without the Attitude [11 Tips for Managers]

Aug 03, 2020

In all my years of teaching workplace etiquette, I've never once heard a manager say, "I probably need some etiquette training myself." Yet most managers do. The goal of workplace etiquette isn't to help us all sip tea properly—the goal is simply to...

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5 Ways to Make Good Communication Skills the Company Norm

5 Ways to Make Good Communication Skills the Company Norm

Jul 27, 2020

Good communication skills should be non-negotiable. But are they? Ask any manager, especially a hiring manager, what they most value in job candidates, and you're likely to hear "communication skills."  Ask that same manager, "What skill is most...

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How to Deal With Stress at Work: A Guide for Managers and Staff

How to Deal With Stress at Work: A Guide for Managers and Staff

Jul 20, 2020

You have two ways to deal with stress at work and stress in general: One is to be overcome by it all, the other is to be inspired by it all. The first way is easy to choose and hard to live with; the second way is hard to choose and comparatively...

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